4 HR. MARIETAS ISLANDS & WHALES

Cancellation Policy

Whale Watchers Vallarta want to ensure that you and your family have the chance to experience the awe found in nature, For this reason, we have the smallest tour groups - so book your tour today! Our secure credit card reservation system makes it easy. Confirmation & Ticketing: Your Stripe receipt will act as your reservation confirmation and boarding ticket, All full payments are due prior to your tour, you can pay in cash prior to get onboard or by our Pay Pal account, that we will send it to you one day before the tour. All confirmed guest names will appear on our guest list for each individual. CANCELLATION AND RESERVATION POLICIES Cancellations and Changes In order to maintain our commitment to all of our guests, Whale Watchers Vallarta operates a strict cancellation policy: ONLINE BOOKINGS Cancellation Policies: • Cancellations 48 hrs in advance 100 % refund • Cancellations the day of tour or no shows or be late, forfeit the deposit amount, No refund. • Activities may be changed due to weather conditions (hurricane, storm) • All tours are non-refundable once taken. 24 hours or more prior to excursion date - date changes, subject to availability Less than 48 hours prior to tour date, as well as no shows and late arrivals - no refunds Changes to your reservation or cancellations can be requested via email. All changes are subject to availability. Charges to your Credit or Debit Card Your credit card will be charged as soon as your order is placed on Whale Watchers Vallarta official site - this is typically reflected in your account within 24 hours. If the date that you choose is unavailable, Whale Watchers Vallarta will offer an alternative day or time. Prices and Exchange Rates Prices are quoted and charged in mexican pesos. Credit Card Safety whalewatchersvallarta.com wants you to feel safe when making a secure reservation online. For this reason we use Secure Socket Layer (SSL) technology to encrypt your credit card and other sensitive information when you make reservations for our tours. The process of encryption prevents unauthorized individuals from viewing your information as it is securely transmitted over the internet. Once received, your credit card information is not transmitted over the internet again. Thank you for choosing Whale Watchers Vallarta! If you have any questions regarding these policies, please email us at contact@whalewatchersvallarta.com and we will respond within 24 hours.

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